How do we calculate unique recipients?
We define “Unique Recipients” as a metric used to determine the number of unique Recipients used within the Service during 3 months period (per quarter). A Recipient is a person receiving an email.
Key facts:
- Each unique email address is counted as a unique recipient
- The counter resets at the start of every calendar quarter (January 1st, April 1st, July 1st, October 1st)
- A 5% overage is allowed to account for growth or turnover.
Examples
Below are some examples that will let you better understand how the unique recipient metric is calculated.
Example 1
A JungleMail user sends an email to John.Doe@contoso.com. Later, the same or another user sends a second email to the same John.Doe@contoso.com email address. The end result is that the unique recipient counter stays at 1 as only one unique email address was used in both newsletters.
Example 2
A JungleMail user from JungleMail Site 1 sends an email to John.Doe@contoso.com and another JungleMail user from JungleMail Site 2 sends a second email to the same John.Doe@contoso.com email address. The end result is that the unique recipient counter stays at 1 as only one unique email address was used in both newsletters, regardless from which site it was sent.
Example 3
A JungleMail user sends an email to John.Doe@contoso.com. Later, the same or another user sends a second email to the same John.Doe-admin@contoso.com email address. The end result is that the unique recipient counter is now at 2 as two different email addresses were used. This applies to aliases, name changes or alternative email addresses.
If you are unsure why a warning message is displayed when you hit an overage or if you have additional questions regarding your usage, please reach out to our support team at support@enovapoint.com